FAQ
Frequently Asked Questions (FAQ)
Welcome to Ravdento's FAQ page.
Here you can find answers to common questions about our home decor products, orders, payments, shipping, returns, refunds, and customer support.
If you need additional assistance, please contact us at [email protected].
1. Products
Q: What products does Ravdento offer?
Ravdento is an online home decor store offering decorative mirrors, wall art, tabletop ornaments, and other decorative accents.
Our main product collections include:
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Wall Art & Plaques
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Decorative Mirror Sets
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Tabletop Ornaments & Accents
Q: How can I choose the right home decor product?
We recommend reviewing each product's description, dimensions, materials, colors, and available variations before purchasing.
Consider the size of your space, your preferred decorative style, and the intended placement of the product.
Q: Are product dimensions and materials provided?
Relevant dimensions, materials, and other available specifications are provided on individual product pages.
If you need additional information about a particular item, please contact our customer support team before placing an order.
Q: Will product colors look exactly the same as the photographs?
We aim to display product photographs as accurately as possible.
However, slight differences in color or appearance may occur because of lighting conditions, photography, and individual screen settings.
Q: Do decorative mirrors and wall decorations require installation?
Installation requirements depend on the individual product.
Some decorative items may require suitable mounting hardware or additional installation steps.
Please review the product description and any accompanying instructions before installation.
For wall-mounted products, ensure that the mounting method is appropriate for the product and wall surface.
Q: How should I care for decorative products?
Care requirements vary according to the product's materials and construction.
Please follow any cleaning and maintenance instructions provided with the item.
Handle mirrors, glass, ceramics, and other fragile decorative materials carefully.
2. Orders
Q: How do I place an order?
Browse our collections, select your preferred product and any available options, and add the item to your shopping cart.
Proceed to checkout, enter your delivery information, choose an available payment method, and review the order details before completing your purchase.
Q: Will I receive an order confirmation?
After successfully placing an order, you should receive an order confirmation email at the address provided during checkout.
If you cannot find the email, please check your spam or junk folder.
You may also contact our customer support team for assistance.
Q: Can I modify or cancel an order?
If you wish to change or cancel an order, please contact [email protected] as soon as possible.
We will review your request based on the current order status.
Order modifications or cancellations may not be possible after processing or dispatch.
3. Payments
Q: What payment methods are accepted?
Available payment methods are displayed during checkout.
Please refer to the checkout page for the payment options currently supported by Ravdento.
Q: How is my payment information handled?
Payments are processed through the payment service providers available at checkout.
Relevant transaction information may be used to process your order and provide customer support.
For additional information about personal data handling, please review our Privacy Policy.
4. Shipping and Delivery
Q: How long does order processing take?
Orders are generally processed within 1–3 business days after payment confirmation.
Processing time is separate from shipping transit time.
Q: How long does shipping take?
Our estimated shipping transit time is 7–15 business days after dispatch.
The estimated total delivery period, including order processing, is generally 8–18 business days.
Actual delivery times may vary depending on the destination, shipping provider, customs procedures, public holidays, and other transportation factors.
Q: How much does shipping cost?
Our standard shipping fee is US$12.99 per order.
Eligible orders totaling US$39.99 or more qualify for free standard shipping.
The applicable shipping charge will be displayed during checkout.
Q: Can I track my order?
Once your order has been dispatched, you will generally receive a shipping confirmation email.
Where tracking information is available, the email may include a tracking number or a link to the shipping provider's tracking service.
Q: What should I do if my package is delayed?
Please check your available tracking information first.
If your package is taking longer than expected, contact [email protected] with your order number.
Our customer support team will review the available shipping details and assist you where appropriate.
Q: What if I entered an incorrect shipping address?
Please contact our customer support team as soon as possible.
We will make reasonable efforts to assist with address corrections before dispatch.
Once an order has shipped, changes may no longer be possible.
Q: What if my package arrives damaged?
If your order arrives damaged, please contact us as soon as reasonably possible.
Include your order number, a description of the damage, and clear photographs of the product and packaging where available.
We will review the issue and provide an appropriate resolution.
5. Returns and Refunds
Q: What is Ravdento's return policy?
We accept eligible return requests within 30 days of delivery.
For change-of-mind returns, products should generally be unused, in their original condition, and accompanied by applicable original packaging and accessories.
Please review our Return & Refund Policy for complete details.
Q: How do I request a return?
Please email [email protected] with:
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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A brief explanation of your request.
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Relevant photographs, if applicable.
Our customer support team will review your request and provide further instructions.
Please contact us before sending any products back.
Q: Who pays for return shipping?
For returns due to personal preference, incorrect selection, or a change of mind, customers are generally responsible for return shipping costs.
If a return is required because of a confirmed product defect, shipping damage, or an incorrect item, Ravdento will cover reasonable return shipping costs.
Q: What should I do if I receive an incorrect or defective product?
Please contact [email protected] as soon as reasonably possible.
Provide your order number, a description of the issue, and photographs where available.
We will review your request and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer rights.
Q: When will I receive my refund?
Once a returned product has been received, inspected, and the refund approved, the refund is generally processed within 5–10 business days after approval.
Approved refunds are issued to the original payment method.
The time required for the refunded amount to appear may vary depending on your bank or payment service provider.
Q: Are original shipping charges refundable?
For customer-initiated returns, original shipping charges are generally non-refundable unless otherwise required by applicable laws.
If a refund is necessary because of a confirmed defect, delivery damage, or an incorrect product, applicable shipping charges will be handled according to the circumstances and relevant consumer rights.
Q: Can I exchange a product?
Please contact our customer support team to discuss your exchange request.
Exchange eligibility depends on the product's condition, the reason for the exchange, and replacement availability.
Where a direct exchange is unavailable, customers may be advised to return an eligible item and place a new order.
6. Customer Support
Q: How can I contact Ravdento?
You can contact our customer support team using the following email address:
You may also call us at:
+852 8171 4270
Q: What are your customer support hours?
Our customer support hours are:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
You may send an email outside these hours. Inquiries are handled during our regular support hours.
Q: What information should I provide when contacting customer support?
For questions about an existing order, please provide your order number, the email address used during checkout, and a brief explanation of your inquiry.
For product-related questions, please include the product name or product page link.
This information will help our team review your request more efficiently.
Business Information
BRAND: Ravdento
LEGAL COMPANY NAME: YUNSUNG INTERNATIONAL TRADE LIMITED
OWNER / REPRESENTATIVE: Feng Xin
CUSTOMER SUPPORT EMAIL: [email protected]
SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Customer Support Phone: +852 8171 4270
WEBSITE: https://ravdento.com/
BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong