Privacy policy

Privacy Policy

At Ravdento, we respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit https://ravdento.com/, purchase products, contact our customer support team, or interact with our online store.

Ravdento is owned and operated by YUNSUNG INTERNATIONAL TRADE LIMITED.

We aim to provide clear information about our privacy practices and the choices available to customers regarding their personal information.

1. Information We Collect

We may collect personal information when you browse our website, place an order, communicate with us, or use certain website features.

Personal Information You Provide

Depending on your interactions with our store, the information collected may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Order details and purchase history.

  • Customer account information, where applicable.

  • Information provided through customer service inquiries.

  • Communication and marketing preferences.

We collect information that is reasonably necessary to process transactions, provide customer support, and operate our online store.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Pages visited and browsing activity.

  • Referring website information.

  • Cookie identifiers and similar technical information.

  • General location information derived from technical data.

The specific information collected depends on the website features and services in use.

2. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing and Fulfillment

To receive, verify, process, and fulfill customer orders, including payment confirmation, shipping arrangements, and delivery-related communications.

Customer Support

To respond to questions, provide product information, handle order inquiries, and assist with returns, refunds, and other after-sales matters.

Website Operations

To maintain website functionality, troubleshoot technical issues, and improve the online shopping experience.

Transaction Security

To help identify potentially fraudulent transactions, investigate suspicious activity, and protect our customers and business operations.

Customer Communications

To send order confirmations, shipping updates, service notices, and other information relevant to customer purchases.

Marketing Communications

To provide product updates, collection announcements, and promotional communications where permitted by applicable laws and consistent with customer preferences.

Legal and Business Requirements

To maintain appropriate business records and comply with applicable legal, accounting, tax, and regulatory obligations.

We do not use personal information for materially different purposes without an appropriate legal basis or additional notice where required.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may rely on:

  • Contractual Necessity: To process purchases and provide requested products or services.

  • Legitimate Interests: To operate our website, prevent fraud, maintain security, and improve customer support where permitted.

  • Legal Obligations: To comply with applicable legal and regulatory requirements.

  • Consent: For certain marketing communications, optional cookies, and other activities requiring customer permission.

Where processing relies on consent, customers may withdraw their consent in accordance with applicable laws.

4. Payment Information

When customers purchase products through Ravdento, payment information is processed through the payment service providers available at checkout.

Depending on the payment method selected, relevant payment details may be collected and processed by those providers.

We may receive limited transaction-related information, including payment confirmation, transaction references, and relevant billing details.

This information may be used to fulfill orders, maintain transaction records, provide customer support, and address payment-related concerns.

Payment service providers may process personal information according to their own privacy policies and security practices.

Customers should not send complete payment card numbers, card security codes, or other sensitive financial credentials through ordinary email communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the customer experience.

Depending on the features enabled, these technologies may include:

Essential Cookies

Used to support shopping cart functionality, checkout procedures, website security, and other necessary operations.

Preference Cookies

Used to remember certain website settings and customer preferences.

Analytics Cookies

Used, where enabled, to understand website traffic, visitor interactions, and opportunities for improvement.

Marketing Cookies

Used, where enabled, to measure advertising performance or support relevant promotional activities.

Customers may manage cookies through their browser settings and any privacy controls provided on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable laws, we will request consent before using non-essential cookies or similar tracking technologies.

6. Sharing Personal Information

We may share personal information with third-party service providers when reasonably necessary to operate our online store and fulfill customer requests.

These service providers may include:

  • Website hosting and e-commerce service providers.

  • Payment processing providers.

  • Shipping and logistics companies.

  • Customer support and communication service providers.

  • Website maintenance and technical service providers.

  • Analytics and marketing service providers, where applicable.

  • Professional advisers assisting with legitimate business requirements.

Information shared with service providers is limited to what is reasonably necessary for the relevant purpose.

We may also disclose personal information when required by applicable laws, valid legal requests, fraud investigations, or legitimate security needs.

We do not sell customer contact lists to unrelated parties for their independent marketing purposes.

Certain advertising or analytics activities may qualify as the sale or sharing of personal information under some privacy laws. Where applicable, we will provide the disclosures and privacy choices required by those laws.

7. Data Security

We take reasonable technical and organizational measures to help protect personal information from unauthorized access, disclosure, modification, loss, or misuse.

These measures may include access controls, website security features, and safeguards provided by relevant service providers.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized activity involving their information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order processing and fulfillment requirements.

  • Customer service and after-sales support.

  • Accounting and financial recordkeeping.

  • Tax and regulatory obligations.

  • Fraud prevention and transaction security.

  • Dispute resolution and legal requirements.

When personal information is no longer required, we will take appropriate steps to delete, anonymize, or otherwise manage it in accordance with applicable laws.

9. International Data Transfers

Our online store may use service providers operating in different countries or regions.

As a result, certain personal information may be transferred to, stored in, or processed outside the country or region where a customer resides.

Where required by applicable privacy laws, we will use appropriate safeguards for international transfers.

These safeguards may include contractual protections or other legally recognized mechanisms.

10. Children's Privacy

Ravdento operates an online store offering home decor products, including decorative mirrors, wall art, and tabletop ornaments.

Our online purchasing services are intended for individuals who are legally able to enter into purchase transactions.

We do not knowingly collect personal information directly from children in violation of applicable privacy laws.

If a parent or legal guardian believes that a child has provided personal information to our website without appropriate authorization, they may contact us at [email protected].

We will review the request and take appropriate action in accordance with applicable laws.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

  • Requesting access to personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of personal information, subject to applicable exceptions.

  • Requesting restrictions on certain processing activities.

  • Objecting to certain uses of personal information.

  • Requesting a portable copy of eligible personal information.

  • Withdrawing consent where processing is based on consent.

  • Opting out of certain marketing activities or advertising-related data uses.

These rights may be subject to legal limitations, exceptions, and identity verification requirements.

To submit a privacy-related request, please contact:

[email protected]

We may request reasonable information to verify your identity before processing certain requests.

Where applicable, customers may also have the right to raise concerns with a relevant data protection authority.

12. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about new collections, decorative products, and store updates.

You may unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.

You may also contact [email protected] to request assistance with your communication preferences.

Unsubscribing from marketing messages does not prevent us from sending necessary order confirmations, transaction notices, or customer service communications.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by independent providers.

Such services may have their own privacy policies, terms, and data handling practices.

We are not responsible for the independent privacy practices of third-party websites, except to the extent required by applicable laws.

We encourage customers to review relevant third-party privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, privacy practices, or applicable legal requirements.

Any revised version will be published on this page.

Where required by applicable laws, we will provide additional notice or obtain consent before implementing material changes affecting personal information.

15. Privacy Inquiries

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact our customer support team.

Email: [email protected]

Please include sufficient information about your inquiry so that we can review your request and provide appropriate assistance.

16. Business Information

BRAND: Ravdento

LEGAL COMPANY NAME: YUNSUNG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Feng Xin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 8171 4270

WEBSITE: https://ravdento.com/

BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong