Shipping Policy

At Ravdento, we aim to provide clear shipping information and a straightforward delivery experience for our customers.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, tracking information, and procedures for handling delivery-related issues.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

During this period, we review order details, prepare products for shipment, and arrange delivery with the appropriate shipping provider.

Business days generally exclude weekends and applicable public holidays.

Please note that order processing time is separate from shipping transit time.

If additional processing time is required, we will make reasonable efforts to inform affected customers.

2. Shipping and Delivery Time

Our estimated shipping transit time is 7–15 business days after an order has been processed and dispatched.

The estimated delivery timeframe is as follows:

• Order Processing: 1–3 business days.

• Shipping Transit: 7–15 business days.

• Estimated Total Delivery Time: 8–18 business days.

These delivery periods are estimates rather than guaranteed arrival dates.

Actual delivery times may vary depending on the destination, shipping provider, customs procedures, public holidays, weather conditions, and other transportation-related circumstances.

Customers are encouraged to review their shipping information carefully before completing an order.

3. Shipping Fees

Ravdento offers the following standard shipping rates:

Standard Shipping

US$12.99 per order.

Free Standard Shipping

Free standard shipping is available for eligible orders totaling US$39.99 or more.

The applicable shipping charge will be displayed during checkout before payment is completed.

Customers should review the final order summary, including any applicable shipping charges, before confirming their purchase.

Shipping availability may depend on the delivery destination and the options provided at checkout.

4. Shipping Confirmation and Order Tracking

Once your order has been dispatched, you will generally receive a shipping confirmation email.

Where tracking information is available, the confirmation email may include a tracking number or a link to the shipping provider's tracking service.

Tracking updates are provided by the shipping carrier and may not appear immediately after shipment.

If you have questions about your shipment or tracking information, please contact our customer support team at:

[email protected]

Please include your order number when contacting us about an existing shipment.

5. Shipping Address Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that the following information is correct:

• Recipient's full name.

• Complete delivery address.

• Postal or ZIP code, where applicable.

• Contact telephone number.

• Additional delivery instructions, where necessary.

If you notice an error in your shipping information after placing an order, please contact [email protected] as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order has been shipped, address modifications may no longer be possible.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

6. Shipping Delays

Although we aim to arrange timely deliveries, occasional shipping delays may occur.

Possible causes include:

• High shipping volumes.

• Transportation or carrier delays.

• Customs inspections or clearance procedures.

• Incorrect or incomplete delivery information.

• Public holidays and severe weather conditions.

• Unexpected logistical disruptions.

If your order experiences an unexpected delay, please contact our customer support team.

We will review the available shipping information and assist with investigating the delivery status where appropriate.

Any applicable customer rights concerning delayed delivery remain unaffected.

7. Fragile Home Decor Products

Some Ravdento products, including decorative mirrors, wall decorations, and tabletop ornaments, may require careful handling during transportation.

We aim to arrange appropriate packaging for products based on their characteristics and shipping requirements.

When your order arrives, we recommend inspecting the package and its contents.

If you discover visible shipping damage or a damaged product, please contact our customer support team and provide relevant photographs where available.

We will review the circumstances and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer rights.

8. Missing or Lost Packages

If your tracking information indicates that a package has been delivered but you have not received it, please check the delivery location and any available delivery notifications.

You may also contact the shipping provider for additional information.

If your package remains missing, please contact [email protected] with your order number and available tracking details.

We will review the situation and, where appropriate, coordinate with the shipping provider to investigate.

If a package is confirmed lost during transportation, we will provide an appropriate resolution, which may include replacement or refund, based on the circumstances and applicable laws.

9. Damaged or Incorrect Deliveries

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Photographs of the affected product.

• Photographs of the original packaging, where available.

We will review the information and explain the appropriate next steps.

For confirmed shipping damage, product defects, or fulfillment errors, we will provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection requirements.

10. Undeliverable or Returned Shipments

Occasionally, a shipping provider may be unable to complete delivery.

This may happen because of incomplete address information, unsuccessful delivery attempts, or other delivery-related circumstances.

If a package is returned or marked as undeliverable, please contact our customer support team for assistance.

We will review the available delivery information and discuss the appropriate next steps.

Where additional shipping arrangements or fees apply, these will be explained before further action is taken.

Customers will not be charged additional fees resulting from an error attributable to Ravdento.

11. Shipping and Returns

If you wish to return a delivered product, please review our Return & Refund Policy before initiating a return.

Eligible return requests may be submitted within 30 days of delivery, subject to the conditions described in that policy.

For customer-initiated returns, original shipping charges are generally non-refundable unless otherwise required by applicable laws.

Where a return is necessary because of a confirmed product defect, shipping damage, or an incorrect item, Ravdento will cover reasonable return shipping costs when applicable.

Please contact our customer support team before sending any products back.

12. Shipping Assistance

If you have questions regarding shipping charges, order processing, delivery estimates, tracking information, or shipment issues, please contact us.

Email: [email protected]

Please include your order number and a brief explanation of your inquiry so our customer support team can review the relevant information.

Business Information

BRAND: Ravdento

LEGAL COMPANY NAME: YUNSUNG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Feng Xin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 8171 4270

WEBSITE: https://ravdento.com/

BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong