Terms of Service

Welcome to Ravdento.

These Terms of Service govern your access to and use of https://ravdento.com/, including browsing our website, purchasing products, and using the services available through our online store.

Ravdento is owned and operated by YUNSUNG INTERNATIONAL TRADE LIMITED.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable laws.

Please review these terms carefully before making a purchase.

1. General Conditions

Ravdento operates an online retail store offering decorative mirrors, wall art, tabletop ornaments, and other home decor products.

Customers are responsible for providing accurate and complete information when placing orders, creating accounts where available, or contacting our customer support team.

You agree to use our website only for lawful purposes and in a manner that does not interfere with its normal operation.

You must not:

• Use our website for fraudulent, misleading, or unlawful activities.

• Provide false or inaccurate information during checkout.

• Attempt to access website systems or customer information without authorization.

• Interfere with website security or normal functionality.

• Reproduce or commercially exploit protected website content without appropriate authorization.

We may take reasonable action to address activities that violate these terms or applicable laws.

2. Products and Product Information

Ravdento offers a selection of home decor products, including decorative mirrors, wall decorations, sculptural ornaments, and tabletop accents.

We aim to provide clear and relevant product information to help customers make informed purchasing decisions.

Individual product pages may include:

• Product descriptions and intended uses.

• Dimensions and available sizes.

• Materials and surface finishes.

• Available colors and design variations.

• Product photographs and specifications.

• Installation, handling, or care instructions where applicable.

Customers should carefully review the information provided on each product page before placing an order.

Product colors and finishes may appear slightly different depending on screen settings, lighting, and other display conditions.

Certain decorative products may require careful handling, installation, or maintenance.

Customers should follow applicable product instructions and use appropriate care when handling fragile decorative mirrors, wall art, or other delicate items.

We aim to maintain accurate product information and may correct errors or update product details when reasonably necessary.

Nothing in this section limits mandatory consumer rights relating to product quality, conformity, or safety.

3. Pricing and Payments

Product prices are displayed on our website and may be updated from time to time.

The applicable product price will be displayed before an order is submitted.

Additional charges, including applicable shipping fees and taxes, will be displayed or calculated during checkout where required.

Customers should review their order summary carefully before completing payment.

Payments must be made using the payment methods available at checkout.

The availability of payment methods may vary.

Orders may be subject to payment authorization and verification before fulfillment.

If a material pricing error is identified, we may contact the affected customer to explain the issue and offer an appropriate resolution in accordance with applicable laws.

We will not charge customers additional amounts without appropriate disclosure and authorization.

4. Orders and Order Acceptance

By submitting an order, you confirm that the information provided during checkout is accurate and that you are authorized to use the selected payment method.

After placing an order, you may receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order but does not necessarily mean that fulfillment has begun.

We may review orders to verify payment status, product availability, delivery information, and other necessary details.

An order may be canceled where permitted by applicable laws if:

• The ordered product is unavailable.

• Payment authorization is unsuccessful.

• Essential order information is incomplete or inaccurate.

• A material pricing or listing error has occurred.

• There is reasonable evidence of fraudulent or unauthorized activity.

If a paid order is canceled before fulfillment, an applicable refund will be issued to the original payment method.

If we require additional information to process an order, we may contact the customer using the contact details provided during checkout.

Customers wishing to modify or cancel an order should contact [email protected] as soon as possible.

Order changes may not be possible once an order has been processed or dispatched.

5. Shipping and Delivery

We arrange order delivery using the shipping services available for the relevant destination.

Shipping charges, estimated delivery periods, and applicable delivery conditions are described in our Shipping Policy and, where relevant, during checkout.

Customers are responsible for providing accurate and complete shipping information.

If an incorrect delivery address is submitted, customers should contact our customer support team as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order has been shipped, delivery information may no longer be changeable.

Estimated delivery times are provided for reference and are not guaranteed arrival dates unless expressly stated otherwise.

Actual delivery times may be affected by shipping provider operations, customs procedures, public holidays, weather conditions, and other transportation-related circumstances.

If an order experiences a delivery issue, customers may contact [email protected] for assistance.

For additional information, please refer to our Shipping Policy.

6. Returns, Refunds and Exchanges

Ravdento accepts eligible return requests within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For change-of-mind returns, products must generally be unused and in their original condition, with applicable packaging and accessories retained.

Customers should contact our customer support team before sending products back.

Return shipping responsibilities depend on the reason for the return.

For customer-initiated returns, customers are generally responsible for return shipping costs.

If a return is required because of a confirmed product defect, transportation damage, or an incorrect item supplied by Ravdento, we will cover reasonable return shipping costs.

Approved refunds are generally processed within 5–10 business days after approval and issued to the original payment method.

The time required for a refund to appear may vary depending on the relevant bank or payment service provider.

Exchange requests are subject to product condition, availability, and the circumstances of the request.

For complete information about return eligibility, refund procedures, and shipping responsibilities, please review our Return & Refund Policy.

Nothing in these terms restricts mandatory consumer rights or remedies.

7. Website Content and Intellectual Property

The content displayed on our website may include product descriptions, original text, photographs, graphics, logos, designs, and other materials.

Content owned by Ravdento or used with appropriate authorization may be protected by applicable intellectual property laws.

Visitors may access website content for lawful personal and non-commercial purposes.

Unless permitted by applicable laws or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit protected website materials.

The Ravdento brand name and related branding elements may not be used in a manner that falsely suggests an affiliation, endorsement, or authorization.

Nothing in these terms transfers ownership of intellectual property rights to website visitors or customers.

8. Website Operation, Liability and Applicable Laws

We aim to maintain an accessible, accurate, and functional online shopping experience.

However, temporary website interruptions may occur because of maintenance, technical issues, service disruptions, or circumstances beyond our reasonable control.

We may update website features, product listings, or service information when reasonably necessary.

To the extent permitted by applicable laws, Ravdento is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable laws.

These Terms of Service do not exclude, restrict, or override mandatory consumer protections, statutory warranties, or other rights that cannot lawfully be waived.

These terms will be interpreted and applied in accordance with applicable laws.

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We may update these Terms of Service when necessary to reflect changes in our website operations, business practices, or legal requirements.

Updated terms will be published on this page. Where required by applicable laws, additional notice will be provided.

For questions concerning these terms, orders, or customer service matters, please contact [email protected].

Business Information

BRAND: Ravdento

LEGAL COMPANY NAME: YUNSUNG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Feng Xin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 8171 4270

WEBSITE: https://ravdento.com/

BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong