Return & Refund Policy

At Ravdento, we aim to provide a clear and straightforward return and refund process.

We accept eligible return requests within 30 days of delivery. This policy explains return eligibility, refund procedures, shipping responsibilities, and how we handle damaged, defective, or incorrect products.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a change-of-mind return, the following conditions generally apply:

• The return request must be submitted within 30 days of delivery.

• The product must be unused and in its original condition.

• The product must not have been damaged, altered, or improperly handled after delivery.

• Original packaging, protective materials, and included accessories should be retained where applicable.

• A valid order number or other proof of purchase must be provided.

Products showing signs of excessive use, improper installation, or damage caused after delivery may not qualify for a change-of-mind return.

These conditions do not affect mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To request a return, please contact our customer support team at:

[email protected]

Please provide the following information:

• Your order number.

• The email address used during checkout.

• The product you wish to return.

• A brief explanation of your return request.

• Relevant photographs, where applicable.

Our customer support team will review your request and provide the appropriate return instructions.

Please contact us before sending any products back.

Once your request has been reviewed, we will provide the necessary instructions for the return process.

Products must be returned according to the instructions provided by our customer support team.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.

To help us assess the situation, please include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected product.

• Photographs of the original packaging, where available.

We will review the information and provide an appropriate resolution.

Depending on the circumstances, available solutions may include:

• Replacement of the affected product.

• A refund to the original payment method.

• Another appropriate remedy agreed upon with the customer.

For confirmed product defects, transportation damage, or fulfillment errors, Ravdento will cover reasonable return shipping costs where a return is required.

Nothing in this section limits any mandatory consumer rights or remedies.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Customer-Initiated Returns

For returns due to a change of mind, personal preference, or incorrect product selection, customers are generally responsible for the return shipping costs.

Damaged, Defective, or Incorrect Products

If a return is required because of a confirmed product defect, shipping damage, or an error made by Ravdento, we will cover reasonable return shipping costs.

Customers should contact us before arranging a return shipment so that the appropriate shipping instructions can be provided.

Any applicable charges will be communicated before the return process proceeds.

5. Returning Fragile Home Decor Products

Some Ravdento products, including decorative mirrors, wall decorations, and tabletop ornaments, may require additional care during handling and transportation.

When returning these products, customers should:

• Use appropriate protective packaging.

• Retain original protective materials whenever possible.

• Secure fragile components to minimize movement during transit.

• Include all applicable accessories and components.

• Follow the return instructions provided by our customer support team.

For change-of-mind returns, customers are responsible for taking reasonable care when packaging and returning products.

If a return concerns a damaged, defective, or incorrect product, please contact us before repackaging or arranging shipment.

We will provide instructions appropriate to the circumstances.

6. Refund Processing

Once a returned product has been received and inspected, we will review its eligibility for a refund.

Customers will be informed whether their refund request has been approved.

If approved, refunds will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment service provider.

If your refund has been approved but has not appeared within the expected timeframe, please contact our customer support team for assistance.

7. Original Shipping Charges

For customer-initiated returns, original shipping charges are generally non-refundable unless otherwise required by applicable laws.

If a return or refund is necessary because of a confirmed defect, shipping damage, or an incorrect product, applicable shipping charges will be handled in accordance with the circumstances and mandatory consumer rights.

Any applicable refund amount will be communicated to the customer as part of the resolution process.

8. Order Cancellations

If you wish to cancel an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible.

If an order cannot be canceled before dispatch, customers may request a return after delivery in accordance with this policy.

Where a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

9. Exchanges

If you would like to exchange a product, please contact our customer support team to discuss your request.

Exchange eligibility depends on the product's condition, the reason for the exchange, and the availability of the requested replacement.

Where a direct exchange cannot be arranged, customers may be advised to return an eligible product and place a new order.

Any applicable price differences or shipping arrangements will be communicated before an exchange is completed.

10. Consumer Rights

Ravdento aims to handle return and refund requests fairly and in accordance with applicable consumer protection requirements.

This policy does not exclude, restrict, or replace any mandatory consumer rights relating to defective products, incorrect goods, or other legally protected circumstances.

Where applicable laws provide additional rights or remedies, those requirements will take precedence.

11. Return and Refund Assistance

If you have questions about return eligibility, refund processing, damaged products, or an existing return request, please contact our customer support team.

Email: [email protected]

Please include your order number and relevant information so our team can review your inquiry.

Business Information

BRAND: Ravdento

LEGAL COMPANY NAME: YUNSUNG INTERNATIONAL TRADE LIMITED

OWNER / REPRESENTATIVE: Feng Xin

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 8171 4270

WEBSITE: https://ravdento.com/

BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong